Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed on weekends or holidays.
Shipping Rates & Delivery Times We ship worldwide. Estimated delivery times after dispatch:
- United States: 7–14 business days
- Europe: 7–14 business days
- Rest of the world: 10–21 business days
Shipping rates are calculated at checkout based on your location and order weight.
Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer. Velora is not responsible for delays caused by customs.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [veloracrafthelp@gmail.com] within 14 days of the expected delivery date and we'll make it right.
Contact Questions about your order? Reach us at [veloracrafthelp@gmail.com] or our website chat.